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Overnight Crew Member

2 months ago

Los Angeles, United States Planet Fitness - CA Full time
Job Summary

The Overnight Crew Member (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Member Engagement: Greet members, prospective members and guests, providing exceptional customer service and ensuring a welcoming atmosphere.
  • Front Desk Operations: Handle all front desk related activities, including checking members into the system, new member sign-up, and facilitating needed updates to member accounts.
  • Communication: Respond to member questions and concerns in a timely and professional manner, and elevate to Managers as needed.
  • Cleaning and Maintenance: Perform extensive cleaning tasks throughout the shift to maintain a clean and safe environment.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles is preferred.
  • Basic Computer Proficiency: Ability to navigate basic computer systems and software.
  • Physical Demands: Continual standing and walking during shift, ability to work late night into early morning, and occasional lifting up to 50 lbs.