Clinical Operations Manager
3 weeks ago
We are seeking a Clinical Operations Manager to oversee the day-to-day clinical operations of our ENT office in Boardman, Ohio.
About the RoleThis is a full-time position working Monday-Friday on a day-shift schedule. As a Clinical Operations Manager, you will be responsible for ensuring the delivery of high-quality, safe care to patients by overseeing the clinical operations within the office.
Main Responsibilities- Create a welcoming and professional environment for patients and visitors through exceptional customer service.
- Direct supervision of physician office clinical staff, including orientation, performance appraisals, and disciplines, in conjunction with the Service Line Manager.
- Ensure that the physician's office duties and established processes are consistent with Southwoods Health facility policies and procedures.
- Work closely with administration to promote physician office practices.
- Complete required EOC rounds.
- Recommend revisions to clinical policies and procedures to maintain compliance with federal and state rules and regulations.
- Develop, monitor, and collect data for performance improvement projects to provide improved outcomes for patients.
- Actively manage physician templates with physician input to meet required productivity targets and access.
- Responsible for daily staffing of offices.
- Able to serve as backup to all clinical nursing-related positions.
- Complete edits in payroll for final approval.
- Complete orders in McKesson and Staples.
- Ensure all processes at responsible physician practice maintain compliance with all regulatory agencies.
- Active current Registered Nurse License in the state of Ohio.
- Current BLS certification through AHA.
- Critical thinking and problem-solving skills.
- Leadership skills and ability to appropriately delegate.
- Effective communication skills.
- Conflict resolution and customer service skills.
- Prioritization and time management skills.
- Maintains professional demeanor at all times.
- 3-5 years relevant experience working in a physician practice preferably in a management role.
- Demonstrated ability to be self-directed with excellent organization, analytical, and interpersonal skills.
- Strong computer skills and working knowledge of EMR.
- Strong understanding of clinical workflow processed.
We offer a competitive salary range of $85,000 - $115,000 per year based on experience, plus benefits and opportunities for growth and development.
How to ApplyPlease visit our website www.southwoodshealth.com for more information and to apply.
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