Visual Merchandiser Manager

3 weeks ago


Philadelphia, Pennsylvania, United States H&M Group Full time
Company Overview

H&M Group is a global fast-fashion retailer offering on-trend clothing and accessories for men, women, and children. With a presence in over 74 countries, H&M Group is committed to providing high-quality products at affordable prices while prioritizing sustainability and social responsibility.



Job Description

As a Visual Merchandiser Manager at H&M Group, you will play a critical role in driving sales and customer engagement through effective visual merchandising, commercial execution, and team leadership. Your primary responsibilities will include:



Customer Sales & Profit

  • Contribute to the total customer experience in-store by ensuring visual and commercial curation aligns with guidelines.
  • Represent the H&M brand positively during customer interactions and maintain a high level of customer service.
  • Set, implement, and follow up on store visual and commercial goals in collaboration with the Store Manager and Area Visual Manager.
  • Lead the VM team to organize, plan, and prioritize workload based on the store activation plan and adapt to business needs in collaboration with the Store Management team and Area Visual Manager.
  • Launch and sign off the latest global campaigns and sale activities on time, adhering to H&M Brand Standards.


General Information

  • Ensure good garment care, stock levels, and provide input on allocation to Store Management and Area teams.
  • Perform sales report follow-up, identify, and prioritize visual and commercial opportunities with the Store Management team.
  • Ensure the VM team creates efficient and effective actions to increase customer satisfaction, meet sales targets, and maintain store goals and budget.
  • Follow up on all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with the Store Management team.


Fashion & Trend Awareness

  • Stay up-to-date with the latest fashion trends, styles, products, and brands to provide expert advice and inspiration to the VM team.
  • Coach and develop the VM team to plan time for fashion and trend awareness, understanding trend theory and mood boards for styling techniques and product presentation.


Team & Development

  • Lead, inspire, and educate the store team, keeping them up-to-date with seasonal changes, fashion trends, visual, and commercial information.
  • Coach and develop the visual and commercial skills of the VM and Store teams to maintain high-quality product and commercial presentation according to guidelines.
  • Support and develop daily routines and best practices for the Store team to ensure a consistent level of visual and commercial standard while maintaining customer service engagement.
  • Responsible for recruiting, onboarding, performance management, upskilling, and development for talents and new colleagues with the Store Manager and Area Team.
  • Complete talent management and succession planning in the store for future talents to support business needs.
  • Organize, provide, and carry out visual and commercial upskilling for you and your colleagues.
  • Ensure the Store teams complete Visual Competences and Commercial 4 All trainings based on Regional and Sales Market learning and development goals.
  • Support Sales Market and Area teams with talents for expansion (store projects) needs.


Visual & Commercial Execution

  • Responsible for the visual, commercial, and styling curation in the store based on commercial calendar, allocation, store activation plan, and trends according to visual and commercial guidelines.
  • Coach and follow up that the VM team carries out sample picking best practice routines, including stockroom garment quantities, accessories, and shoes, to ensure clear trends and stories according to inspiration from the visual and commercial guidelines.
  • Ensure the VM team secures window and styling execution accordingly to visual and commercial guidelines to create inspirational and commercial customer experience.
  • Ensure the VM team maintains a good customer flow by maintaining commercial layout, fixtures to secure the best trend story placement.
  • Ensure the VM and Store team executes a strong balance and maintenance of price signs in windows and throughout the store following guidelines according to Global strategy and Sales Market requirements.
  • In collaboration with Facilities Management, ensure all lighting is working correctly, aimed to highlight our products and display forms in windows and throughout the store.
  • Maintain and care for all display forms and interior material (fixtures and fittings) with sustainability in mind.
  • In collaboration with Area Visual Manager, ensure the store navigation is maintained and kept up-to-date according to the latest guidelines and store layout.
  • Ensure the store has enough quantities of sale, and other activity including POS material according to local routines.
  • Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.


Qualifications

To be a successful and motivating Visual Merchandiser Manager, you are fashion-interested, curious, and creative. With extensive visual and commercial experience, you are proactive, solution-focused, and flexible to achieve results cross-functionally.



Why You'll Love Working at H&M

We value diverse backgrounds, including but not limited to, race, ethnicity, gender, age, religion, sexual orientation, and disability. We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.



Hiring Range:

$60,000 - $80,000 per year (Hourly, Non-Exempt)



The estimated salary range is based on the job title, job description, and location. The actual salary may vary based on individual qualifications and location.



Benefits

H&M Group offers a comprehensive benefits package, including:



  • 25% Staff Discount
  • Medical, Pharmacy Vision and Dental Coverage
  • Employee Assistance Program
  • Vacation, Wellness, Holiday and Parental Pay
  • 401K
  • Commuter Benefits, Health and Dependent Care FSA
  • Plus, additional Voluntary Benefits


Inclusion & Diversity

H&M Group is committed to creating and maintaining inclusive, diverse, and equitable workplaces throughout our organization.




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