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Fraud Prevention and Detection Specialist

2 months ago

Midvale, Utah, United States SoFi Full time
About the Role

We are seeking a highly skilled and motivated Fraud Prevention and Detection Specialist to join our SoFi Fraud Operations team. This individual will be responsible for conducting thorough reviews and inquiries on identified and suspicious member accounts, analyzing and reviewing potentially fraudulent activity, and coordinating cross-functional communication to resolve fraud situations.

Key Responsibilities
  • Conducts thorough reviews and inquiries on identified and suspicious member accounts within the specified systems
  • Completes inbound/outbound calls with members, fraudsters, business entities, or other financial institutions and takes appropriate action based on results
  • Analyzes and reviews potentially fraudulent activity, to ensure minimal loss to the organization and SoFi members
  • Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud
  • Assists in the development, maintenance, and implementation of SoFi and bank regulatory policies/procedures to detect and prevent fraudulent activity
  • Interacts with SoFi members, as needed, who are reporting fraudulent activity
  • Reviews member accounts for potential fraudulent activity
  • Compiles information from multiple channels and determines which accounts need to be restricted and what departments need to be contacted
  • Enters and maintains accurate case detail notes for all alerts received and reports the type of fraud on each occurrence
  • Provides escalation and updates to the supervisor regarding alerts worked
  • Responds promptly and exercises exceptional communication skills to optimize each contact with members, partners, and external vendors/banks
  • Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction
  • Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
  • Handles any special projects as assigned by the fraud management team
Requirements
  • 1 or more years of experience in banking, financial services, and/or other related industries preferred
  • Knowledge of check, ACH, wire, debit/credit card, and other payment channels operating rules preferred
  • Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
  • Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams
  • Ability to use Microsoft Office products
  • Excellent written and verbal communication skills
  • Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
  • Detail-oriented and process-oriented approach
  • Accepts responsibility, ownership, and accountability for work results
  • Finds a high-volume, dynamic, and team-focused environment engaging
  • Ability to organize and prioritize workload
  • High school diploma or equivalent required
  • Must have the availability to work flexible hours that will include weekends
Preferred Qualifications
  • Experience with Zelle in a professional setting