Guest Experience Representative

3 weeks ago


Stateline, Nevada, United States Golden Nugget Hotels & Casinos Full time

We are seeking a skilled Front Desk Agent to join our team at the Golden Nugget Hotels & Casinos. As a key member of our hospitality team, you will play a critical role in delivering exceptional guest experiences and driving revenue growth.

Responsibilities:

  • Provide top-notch customer service, responding to guest inquiries and resolving issues in a timely and professional manner
  • Manage guest assignments and bank transactions with precision and efficiency, ensuring seamless check-in and check-out experiences
  • Stay up-to-date on hotel occupancy, special events, and in-house groups to provide guests with personalized recommendations and promotions
  • Process guest accounts and handle financial transactions with accuracy and attention to detail
  • Foster positive relationships with guests, addressing complaints promptly and referring them to relevant personnel when necessary
Requirements:
  • High school diploma or equivalent required; two months of on-the-job training or related experience preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Proficient in using equipment associated with the position, including keyboards, telephones, fax machines, copiers, and printers
Salary Range:

$13.50 - $16.00 per hour



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