General Manager

1 month ago

Exton, Pennsylvania, United States Highgate Full time

Job Summary

The General Manager is a key leadership role responsible for driving hotel profitability through revenue generation, cost control, and guest satisfaction. This position requires a strong focus on developing employees and maintaining the integrity of the hotel.

Key Responsibilities

  • Conduct daily tours of operating departments to ensure efficient operations and make adjustments as needed.
  • Lead weekly staff meetings, including training sessions, to enhance employee skills and knowledge.
  • Meet financial review dates and corporate-directed programs in a timely manner.
  • Hold monthly financial reviews with department managers to discuss productivity and budgetary matters.
  • Develop managers for future advancement through competency training and corporate-sponsored programs.
  • Collaborate with the Director of Sales to conduct daily HHBR meetings and drive sales efforts.
  • Play a pivotal role in hotel sales efforts, including client meetings, hosting events, and monitoring on-site contacts.
  • Participate in required coverage and maintain direct contact with management trainees.
  • Ensure adherence to Highgate Hotel policies and procedures, and train new managers to ensure compliance.
  • Oversee and assist in the budget process, and ensure training in service standards is taking place in each department.
  • Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation.
  • Inspect rooms regularly with the Housekeeping Manager and Property Engineer to ensure cleanliness and maintenance.
  • Ensure complete processing of invoices daily, and receive all necessary information for financial documents by the Corporate Office monthly.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs.
  • Ensure employees are attentive, friendly, courteous, and efficient in their interactions with guests, managers, and other employees.
  • Forecast monthly the hotel's financial position, and analyze previous and projected data to generate an accurate reforecast.
  • Prepare and conduct all management interviews, and follow hiring procedures according to Highgate Hotel standards.
  • Interview all prospective final candidates for vacant management positions, and perform Executive Committee members' performance appraisals.
  • Motivate, coach, counsel, and discipline management personnel according to Highgate Hotel standards.
  • Perform other duties as requested by the Vice President or Regional Director of Operations.
  • Ensure all employees receive fair and equitable treatment according to Highgate Hotel standards.
  • Meet clients on the property, and assist in the sales effort.
  • Be in public areas during peak times, greeting guests and offering assistance as needed.
  • Ensure procedures for handling the hotel safe are followed, and conduct monthly credit meetings.
  • Complete required corporate training modules, and become certified to train those as required.
  • Ensure all scheduled meetings take place on the property.

Qualifications

  • At least 6 years of progressive experience in a hotel or related field, or a 4-year college degree and at least 4 to 5 years of related experience, or a 2-year college degree and at least 5 to 6 years of related experience.
  • Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operations.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

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