Respiratory Care Coordinator
3 days ago
Texas Home Medical, Inc. is seeking a Respiratory Care Coordinator to join our team. As a Respiratory Care Coordinator, you will play a critical role in ensuring the success of our customers by providing exceptional service and support.
The estimated annual salary for this position is $52,000 - $62,000, depending on experience.
About the Role
- This full-time position involves coordinating the delivery of respiratory care services and equipment to patients in their homes.
- You will be responsible for communicating with referral sources, patients, and healthcare providers to ensure seamless delivery of services.
- Your strong communication skills, attention to detail, and ability to multitask will enable you to excel in this role.
- You will work closely with our sales and operations teams to resolve any issues that may impact processing timelines and patient care.
Responsibilities
- Coordinate the delivery of respiratory care services and equipment to patients in their homes
- Communicate with referral sources, patients, and healthcare providers to ensure seamless delivery of services
- Process customer orders accurately and efficiently
- Manage incoming calls and respond to customer inquiries
- Maintain accurate records of customer interactions and process customer accounts
- Verify Medicare and private insurance coverage information and maintain expertise of insurance requirements
- Sell patients on the benefits of CPAP and BILEVEL devices
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints and provide appropriate solutions within the expected time limits; follow-up to ensure resolution
Requirements
- High school diploma or equivalent required; associate's degree or higher preferred
- 2+ years of experience in customer service or a related field
- Ability to maintain confidentiality and practice discretion and caution when handling sensitive information (HIPAA)
- Ability to multi-task along with attention to detail
- Strong organizational and prioritization skills
- Strong self-motivation and time-management skills
- Strong verbal and written communication skills
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