Aerospace Customer Experience Representative

5 days ago


Los Angeles, California, United States FASTENER DISTRIBUTION HOLDINGS LLC Full time

About FDH Aero

As a trusted global supply chain partner for aerospace and defense companies, FDH Aero has over 55 years of experience specializing in c-class components. Our company culture empowers every team member to contribute and grow, rooted in five core values: service-first, respectful, amplifiers, open-minded, and accountable.

We are headquartered in Commerce, California, with operations across the Americas, EMEA, and APAC. Our team of experts has a passion for delivering outstanding service and building long-lasting relationships with clients.

Job Summary

We are seeking a Customer Service Specialist who will play a vital role in ensuring customer satisfaction and resolving any issues that may arise. This individual must have strong communication skills, attention to detail, and a keen sense of problem-solving.

Key Responsibilities:

  • Manage customer orders, ensure timely deliveries, and expedite hot orders
  • Liaise between customers and vendors for open POs
  • Respond promptly and professionally to customer inquiries via phone, email, and online platforms
  • Process orders, quotes, and returns accurately and efficiently
  • Coordinate with internal departments to ensure timely delivery of products and services
  • Provide technical assistance and product information to customers as needed
  • Resolve customer issues and complaints in a timely and effective manner
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with sales teams to identify opportunities for upselling and cross-selling
  • Stay up-to-date on industry trends, products, and regulations to better serve customers

Requirements:

  • High school diploma or equivalent; bachelor's degree preferred
  • Previous 2 years of experience in customer service or sales, preferably in the aerospace industry
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in MS Office and CRM software
  • Ability to multitask and prioritize in a fast-paced environment

Compensation and Benefits:

The estimated salary for this position is $65,000 - $85,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.


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