Customer Service Representative
2 weeks ago
Job Summary:
Volt is seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our Flight Attendants with their iPhones and iPads.
Key Responsibilities:
- Provide technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular connectivity.
- Respond to support calls in a timely manner, offering resolutions to ensure minimal disruption to Flight Attendant operations.
- Assist with device setup, updates, and ongoing technical troubleshooting.
- Collaborate with other team members to resolve recurring issues and improve support processes.
Requirements:
- Strong knowledge of iPhone and iPad functionality, including software updates and cellular connectivity troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment with a commitment to customer service.
- Previous experience in technical support or a similar role.
- Familiarity with airline or aviation industry operations is a plus.
What We Offer:
- A competitive hourly rate of $18-$21 per hour.
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and more.
About Volt:
Volt is a leading provider of technology and business transformation solutions. With a global presence and a commitment to innovation, we deliver strategic solutions to our clients, enabling them to operate as leaders in their fields.
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