Customer Service Representative

2 weeks ago


Menasha, Wisconsin, United States Festival Foods Full time

Festival Foods is seeking a dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for ensuring that our guests have an exceptional shopping experience. You will oversee the operations of the Guest Service Department and lead a team of associates in providing top-notch service.

Key Responsibilities:
  • Reinforce Festival culture and performance expectations to all Guest Service associates.
  • Oversee Guest Service activity to ensure a positive guest experience and team environment.
  • Communicate department priorities to Guest Service team and delegate responsibilities.
  • Lead by example to ensure Guest Service operating procedures are known and adhered to.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to manage multiple priorities and work effectively in a fast-paced environment. This role offers a competitive salary of $22,500 per year, as well as opportunities for advancement and professional growth.

About Festival Foods:

  • We are a Wisconsin family- and employee-owned grocer committed to giving back to our communities and providing exceptional service to our guests.
  • We operate over 40 full-service supermarkets across Wisconsin.


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