Supervisor (Part-time) - Academic Retail Environment

2 days ago

Ann Arbor, Michigan, United States Barnes & Noble Education, Inc. Full time
Job Summary

Barnes & Noble College is seeking a resourceful and customer-focused part-time Supervisor to work in a dynamic retail environment on a college campus. As a Supervisor, you will provide assistance to the management team, oversee team members, and deliver exceptional customer service to the academic and co-curricular community.

Key Responsibilities
  • Coach and model outstanding customer service on the sales floor
  • Help train and oversee the daily work activity of team members in one or more departments
  • Maintain a working knowledge of all departments in the store to provide daily support and guidance to customers and team members
  • Assist in resolving customer issues and complaints, and escalate problems to the management team when necessary
  • Act as the Manager-on-Duty in the absence of the manager or at satellite locations
  • Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects
Requirements
  • 2+ years' experience in a retail setting preferred
  • Minimum of 18 years of age to be considered for employment
  • High school diploma/GED preferred
  • Outstanding customer service skills to match customers to products that meet their needs
  • Basic reading, writing, and accounting skills required
  • Excellent customer service and communication skills needed
  • Strong interpersonal, communication, and problem-solving skills
  • Ability to work a flexible schedule including evenings, weekends, and holidays
Work Environment

Barnes & Noble College stores comply with all applicable federal, state, and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Equal Employment Opportunity

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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