Customer Service Representative

3 weeks ago


Flossmoor, Illinois, United States Homewood-Flossmoor Park District Full time
Job Summary: Under the supervision of the Membership and Customer Service Supervisor or the RFC Manager, we are seeking a motivated and customer-focused individual to join our team as a Customer Service Agent. The successful candidate will be knowledgeable in all aspects of RFC operations and provide exceptional customer service to internal and external guests.

Key Responsibilities:
  • Provide outstanding customer service by being friendly, responsive, courteous, and helpful.
  • Greet members and guests as they enter and exit the facility.
  • Multi-task effectively to ensure accurate and timely processing of computer transactions.
  • Answer all telephone calls within three rings and direct messages properly.
  • Stay knowledgeable about club activities and programs to inform members and guests.
  • Enforce all policies, rules, and regulations.
  • After training, be competent in park district software programs.
  • Work a minimum of two shifts each week.
  • Have a clean, neat appearance at all times.
  • Assist co-workers in all areas of RFC when needed.
  • Discuss club member concerns with the Membership and Customer Service Supervisor or the RFC Manager.
  • Handle accidents/incidents and complete the necessary forms.
  • Attend scheduled Welcome Center meetings.
  • Ability to give tours and assist with selling memberships.
  • Adhere to the policies and procedures outlined in the Safety Manual, Policy & Procedure handbook, and Employee Manual.


Cognitive Skills Required:
  • Ability to provide great customer service, make decisions, multi-task, solve problems, handle emergencies, remember park district features, policies, and relate them to members.


Job Skills and Qualifications:
  • Excellent customer service skills.
  • Excellent written and verbal communication skills.
  • Basic computer skills.


Education and Training:
  • A minimum of 18 years of age.
  • Background in basic bookkeeping and computer skills.

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