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Quality Assurance Lead

2 months ago

Columbus, Ohio, United States Lutheran Social Services of Central Ohio Full time
Position Overview

Quality Assurance Lead

Full Time | Day Shift

Lutheran Social Services of Central Ohio is in search of a Quality Assurance Lead to oversee quality management initiatives within our health services division. Our organization is dedicated to delivering high-quality, accessible healthcare to all individuals, irrespective of their financial situation or insurance coverage, with a focus on dignity and compassion.

The successful candidate will embody Our Mission: Creating a better world by serving people in need.

Key Responsibilities:

  • Provide guidance, training, and support to program personnel, including the QA team, while facilitating the execution and assessment of quality assurance and enhancement strategies.
  • Ensure adherence to licensing, accreditation, and certification standards as well as compliance with contractual obligations.
  • Design and implement training programs for QA Coordinators, Specialists, and Assistants.
  • Participate as a member of the Total Quality Management Committee.
  • Assist program QA Teams in achieving compliance with federal, state, and funding agency requirements.
  • Help create and maintain comprehensive files of funder-specific policy and procedure requirements using the organization's policy management system.
  • Support the re-accreditation process, which includes:
    • Gathering, analyzing, and reporting necessary data for the re-accreditation process;
    • Co-authoring and/or revising CARF standard policies;
    • Conducting mock site visits and interviews as part of CARF preparation;
    • Overseeing the Stakeholder Survey process within the QA Department;
    • Collaborating on the development and distribution of CARF updates during re-accreditation planning periods.
  • Lead and/or engage in national CARF workgroups as assigned.
  • Collect and analyze data for reports on the agency's quality advancement and improvement efforts, including trend analysis over time.
  • Assist state QA Teams in utilizing the agency's electronic health record and practice management systems.
  • Collaborate with the Associate Director of Quality Improvement to implement and assess the Total Quality Management Plan.
  • Ensure the agency's compliance with HIPAA regulations and records management protocols.

Qualifications:

  • Master's Degree in Social Services, Public Health, Healthcare Administration, or Business/Public Administration, or a bachelor's degree with a minimum of 3 years of experience in quality assurance or program management. Relevant education and experience may be combined to meet the educational requirement on a year-for-year basis.
  • Familiarity with contracts, Medicaid certifications, accreditations, and regulatory standards.
  • Experience in technical writing, quality assurance software, Management Information Systems, and data analysis.
  • Understanding of process improvement methodologies and evaluation frameworks.
  • Proficient in using desktop and laptop computers, smartphones, tablets, printers, fax machines, and photocopiers, as well as software including word processing, spreadsheets, and databases.
  • Strong oral, written, and interpersonal communication skills, including group facilitation abilities.
  • Exceptional customer service and communication skills.
  • Able to work independently and collaboratively as part of a team.
  • Demonstrated ability to work respectfully and sensitively with individuals from diverse cultural, socioeconomic, ethnic, religious, and racial backgrounds.

Why Join Lutheran Social Services?

As one of the largest non-profit organizations in Central Ohio, we value our employees and recognize that our success is built on a team dedicated to meaningful careers and committed to serving others.


Employee Benefits:

  • Comprehensive health insurance with multiple plan options
  • Tuition reimbursement program
  • 403(b) retirement plan with employer matching contributions
  • Dental and vision insurance
  • Flexible Spending Accounts for medical and childcare expenses
  • Health Savings Account
  • Paid time off and nine paid holidays
  • Opportunity to positively impact individuals and the community

About Lutheran Social Services:

We actively implement our Mission of Service. Daily, LSS serves thousands across 27 Ohio counties, addressing core societal issues such as food, shelter, safety, and healing. Our services include food pantries, housing and support services through shelters, domestic violence assistance, senior living, healthcare, affordable housing, and other initiatives that uplift families and strengthen communities.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.