Technical Support Professional

3 weeks ago


Coppell, Texas, United States Global IID Parent LLC Full time
Job Overview

We are seeking a skilled Technical Support Professional to join our team at Global IID Parent LLC. This role involves providing expert technical support to our field service center personnel and interlock clients, ensuring efficient and effective issue resolution.

Key Responsibilities:

  1. Provide high-quality technical support to field technicians, resolving complex issues efficiently and professionally.
  2. Collaborate with the service department, reporting department, and engineering team to document and solve technical issues related to interlock hardware, software, and reporting.
  3. Develop and implement software release programs to enhance technician ease of use.
  4. Solicit and document constructive product feedback from DSDI and DASP technicians.
  5. Test beta software and identify potential trends in error.

Requirements:

  • Proficient with Microsoft Office Suite (e.g., Outlook, Word, Excel, PowerPoint)
  • Good understanding of various hardware and software components and their relationship to each other
  • State licensing as required per state
  • Excellent customer service skills
  • Ability to recognize priorities and meet deadlines

Salary Estimate: $70,000 - $90,000 per year, depending on experience.



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