Bilingual Customer Service Representative

4 weeks ago

Bolivar, Missouri, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, answering customer inquiries and resolving issues in a timely and professional manner
  • Build and maintain strong relationships with customers, understanding their needs and preferences to provide personalized solutions
  • Process sales transactions accurately and efficiently, ensuring high levels of customer satisfaction
  • Meet and exceed sales goals, working closely with the sales team to achieve targets
  • Stay up-to-date with product knowledge, including paint and coatings, to provide expert advice to customers
  • Assist with inventory management, including receiving and stocking products, and maintaining a clean and organized store environment
  • Participate in visual merchandising and store displays to create an engaging and attractive shopping experience
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least one year of experience in a customer-facing role, preferably in retail or sales
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask
  • Fluency in English and Spanish required; additional languages a plus
  • Ability to lift up to 50 pounds and stand for long periods, with regular bending and reaching
What We Offer

As a Bilingual Customer Service Specialist at Sherwin-Williams, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to creating a diverse and inclusive work environment, where all employees feel valued and empowered to succeed.

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