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Customer Service Associate

2 months ago

Encinitas, California, United States Remington Hotels Full time

Job Summary

We are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Remington Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities

  • Provide prompt and professional check-in and check-out services to guests, including handling room assignments, key cards, and other guest requests.
  • Manage cash handling and credit card transactions accurately and efficiently.
  • Process guest reservations, cancellations, and modifications in a timely and professional manner.
  • Respond to guest inquiries and resolve any issues or concerns in a courteous and professional manner.
  • Maintain a clean and organized front desk area, including handling guest complaints and resolving issues in a timely and professional manner.
  • Work effectively as part of a team to ensure seamless guest service and a positive guest experience.

Requirements

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a variety of shifts, including nights, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.