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Emergency Department Patient Services Representative
2 months ago
At UPMC, we are seeking a Patient Registration Specialist to join our team in the Emergency Department. As a Patient Registration Specialist, you will be responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations, and collecting payments when applicable.
You will also be responsible for connecting patients to financial advocacy resources when appropriate, updating patients' demographics and insurance coverage information, collecting consent signatures, and promoting an overall culture of service excellence.
We are looking for candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to a UPMC Hospital.
Responsibilities:
\u2022 Reconcile and maintain the First Net Emergency Department Tracking Board and Hospital ADT system.
\u2022 Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.
\u2022 Central Resource for all ADT registration and problem resolution during evenings, weekends, and holidays.
\u2022 Confirm insurance eligibility and accountable for third-party reimbursement and coordination of benefits to support a seamless billing process.
\u2022 Counsel patients regarding insurance coverage and expected financial liability.
\u2022 Collect and record patient payments, including co-payments, co-insurance, and deductibles on the day of service.
\u2022 Provide a warm greeting for all patients and support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment.
\u2022 Proper patient identification to start clinical record (utilizing biometrics if applicable).
\u2022 Facilitate financial gatekeeping with clinical partners.
\u2022 Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained, such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
\u2022 Obtain or update necessary demographic and insurance-related information.
\u2022 Work independently to perform a timely patient interview and registration for services at the bedside.
\u2022 Generate and complete all applicable forms and necessary communications.
\u2022 Obtain applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
\u2022 Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
\u2022 Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
Required Experience:
\u2022 Completion of High School graduate or equivalent.
Preferred Experience:
\u2022 One year of experience in a healthcare setting or six months in a UPMC Patient Access position is preferred.
\u2022 Medical Terminology, third-party healthcare coverage experience, and a strong understanding of managed care regulations are preferred.
\u2022 Experience with personal computer-based applications, other various office equipment, and proficient typing skills.
\u2022 Excellent interpersonal, written, and verbal communication skills are required.
\u2022 Initiative to work productively with minimal supervision.
\u2022 Able to work well under pressure.
Licensure, Certifications, and Clearances (to be acquired after offer acceptance and before the start date we will provide instructions on how to obtain):
\u2022 Act 34 with renewal.
\u2022 UPMC is an Equal Opportunity Employer/Disability/Veteran.
", "requirements": "\u2022 High School graduate or equivalent.
\u2022 One year of experience in a healthcare setting or six months in a UPMC Patient Access position is preferred.
\u2022 Medical Terminology, third-party healthcare coverage experience, and a strong understanding of managed care regulations are preferred.
\u2022 Experience with personal computer-based applications, other various office equipment, and proficient typing skills.
\u2022 Excellent interpersonal, written, and verbal communication skills are required.
\u2022 Initiative to work productively with minimal supervision.
\u2022 Able to work well under pressure.
", "benefits": "\u2022 Competitive salary and benefits package.
\u2022 Opportunities for professional growth and development.
\u2022 Collaborative and dynamic work environment.
", "contact": "\u2022 For more information, please contact [insert contact information].
"}