Service Desk Advisor
3 weeks ago
Pep Boys is seeking an experienced Automotive Customer Service Advisor to join our team. This role requires strong communication and interpersonal skills, with the ability to engage customers, schedule appointments, and build trust. You will also be responsible for organizing and maintaining a productive work environment, adhering to company policies and procedures, and ensuring a safe and healthy workplace.
Responsibilities
- First point of contact for customers on the phone and in the store
- Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell parts and service that make the customer's car run at peak efficiency
- Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge
- Assist with customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering
- Follow all policies and procedures related to cash, credit, check, refund and return policies
Qualifications
- High school diploma or equivalent required
- Valid Driver's License
- One year of related experience in the automotive service environment
- One year of sales experience preferred
- Basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions
- Strong verbal communication skills
- Strong customer service skills
Benefits
- Competitive salary: $16.00 - $17.05 per hour based on experience + commission
- Opportunities for professional growth and development
- Comprehensive benefits package, including medical, dental, and vision insurance
Why Work with Us
- Collaborative and dynamic work environment
- Opportunities for professional growth and development
- Comprehensive benefits package, including medical, dental, and vision insurance
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