Utility Billing Specialist
3 weeks ago
**Job Description:**
We are looking for a highly motivated and organized individual to fill the position of Utility Billing Specialist in our Water & Sewer Department.
The ideal candidate will possess excellent analytical and technical skills, with the ability to accurately process and manage large volumes of data.
This role involves interacting with customers to resolve account-related issues, answering queries, and providing information on payment options and schedules.
The successful candidate will also be responsible for maintaining accurate records, processing transactions, and ensuring compliance with departmental policies and procedures.
In addition to these responsibilities, the selected individual will participate in training programs to enhance their skills and knowledge in areas such as billing software, customer service, and conflict resolution.
**Requirements and Qualifications:**
To be considered for this position, you must have a high school diploma or equivalent, with relevant experience in customer service or a related field.
A minimum of one year of experience in utility billing or a similar role is preferred, along with proficiency in Microsoft Office applications, particularly Excel.
The selected individual will undergo a background check and must pass a certification test for utility billing software.
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