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Marco's Pizza is a leading pizza chain in the United States, known for its high-quality pizzas and commitment to customer satisfaction.
Job SummaryWe are seeking a highly motivated and experienced Assistant Manager to join our team at Marco's Pizza. As an Assistant Manager, you will play a key role in supporting the overall operations of the store, ensuring exceptional customer service, and maintaining high standards of food quality and cleanliness.
Key Responsibilities- Customer Service: Greet customers with a friendly and welcoming demeanor, address customer inquiries, concerns, and complaints promptly and professionally, and ensure that all customers receive outstanding service and leave with a positive impression of Marco's Pizza.
- Team Management: Assist in hiring, training, and supervising staff members, including shift leads, insiders, and delivery drivers, delegate tasks effectively to ensure smooth operations during peak hours, and provide guidance and support to team members, fostering a positive and collaborative work environment.
- Food Preparation and Quality Control: Oversee food preparation to ensure that all pizzas and other menu items are prepared according to recipes and quality standards, conduct regular quality checks to maintain food freshness, taste, and presentation, and monitor inventory levels and place orders for ingredients and supplies as needed.
- Operations Management: Assist the General Manager in daily operational tasks, such as opening and closing procedures, cash handling, and bank deposits, ensure compliance with health and safety regulations, sanitation guidelines, and company policies, and handle scheduling, shift assignments, and labor management to optimize efficiency and productivity.
- Sales and Marketing: Actively promote sales and upselling opportunities to maximize revenue, assist in implementing marketing strategies to attract new customers and retain existing ones, and participate in community events and initiatives to increase brand visibility and engagement.
- Valid Driver's License, Insurance, Food Handler's Certificate, and TABC.
- Previous experience in a similar role within the food service industry preferred.
- Strong leadership and communication skills.
- Excellent customer service skills with a passion for delivering exceptional experiences.
- Ability to multitask and thrive in a fast-paced environment.
- Basic math skills and proficiency in using POS systems.
- Flexibility to work evenings, weekends, and holidays as needed.
We offer a $20k life insurance policy for all assistants, with dental and vision insurance plans.
