Warehouse Worker

4 weeks ago

Madison, Wisconsin, United States Armstrong Full time

The Armstrong Company is seeking a highly skilled Warehouse Worker who will be responsible for preparing, packing, loading, unloading, and moving household goods or office equipment with the objective of delivering an excellent customer experience from start to finish.

This position requires excellent physical stamina and the ability to regularly lift, carry, push, or pull up to 75 pounds.

The ideal candidate will be one who works well under pressure and is highly self-motivated.

Key Responsibilities:

  • Pack & Prepare: Help prepare and pack customer items to prevent damage during transit. This includes disassembling furniture, wrapping items, packing items in boxes, and using straps to secure large items.
  • Load & Unload: Use equipment such as dollies and ramps to load customer items from their buildings to the moving truck. Strategically arrange items in the truck to prevent objects from falling or getting damaged. Move items off the truck, reassemble, and place them in the location the customer requests.
  • Inventory: Track customer items to ensure nothing gets lost or damaged. Write down a description of each item at the customer's location before loading and check the inventory upon arrival at the destination.
  • Customer Service: Provide excellent customer service by interacting with customers in a friendly and professional manner. Answer customer questions and address specific move requests.
  • Housekeeping: Before leaving the customer's loading site, clean up any supplies or garbage left behind during the packing/unpacking process. Keep moving trucks and work sites free from debris.
  • Safety: Follow all safety policies and procedures at all times, including use of proper safety equipment and PPE. Use proper lifting, carrying, pushing, and pulling techniques at all times to avoid potential injury.
  • Other Duties: When not in the field completing customer moves, assist with tasks needed in local warehouse and operations. Complete all other duties as assigned by Manager.

Minimum Qualifications:

  • High school education or equivalent experience.
  • Strong attention-to-detail and excellent organizational skills.
  • Knowledge of proper packaging, loading, and unloading techniques.
  • Excellent interpersonal and customer service skills.
  • Must possess a positive attitude for interacting with customers, staff, and management.
  • Punctual, results-oriented, and focused on problem-solving.
  • Physical stamina for sustained periods of lifting, carrying, pushing, pulling, walking, and bending.
  • Forklift certification or Commercial Driver's License a plus.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Requires the ability to communicate effectively using speech, vision, and hearing.

This position requires excellent physical stamina and the ability to regularly lift, carry, push, or pull up to 75 pounds.

Sustained periods of lifting, standing, sitting, walking, bending, and kneeling.

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