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Customer Experience Strategist

2 weeks ago

Glendale, California, United States Brilliant Earth Full time

In this Customer Experience Strategist role, you'll be responsible for consistently seeking ways to improve the customer experience, collaborating with the customer care team to resolve escalations and ensure customer satisfaction. You'll also need to maintain a luxury environment in the showroom, upholding visual merchandising and retail operations standards, including planogram updates and seasonal roll-outs.