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Front Office Manager

2 months ago

Nantucket, Massachusetts, United States The Wauwinet Full time
Front Office Manager

The Front Office Manager is a key member of our team, responsible for ensuring the seamless operation of the Front Office, Bell Services, and Drivers, Concierge, Retail, and Beach staff. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.

Key Responsibilities:

  • Maintain positive guest relations at all times
  • Resolve guest complaints and ensure guest satisfaction
  • Oversee the check-in/check-out process
  • Maintain complete knowledge of all hotel standards, policies, and events
  • Ensure that current information on rates, packages, and promotions is available at the Front Desk and that all staff is knowledgeable on such
  • Work with Rooms Division Manager to review daily business levels, anticipate critical situations, and plan effective solutions
  • Help prepare and adjust weekly work schedules
  • Ensure that staff report to work as scheduled, coordinate breaks for staff, and assign work duties to staff

The Wauwinet is a premier resort that values excellence in service and hospitality. We are seeking a highly motivated and organized individual to join our team as a Front Office Manager. If you have a passion for delivering exceptional guest experiences and are looking for a challenging and rewarding role, we encourage you to apply.

Requirements:

  • Minimum of 2 years' experience in a similar role, preferably within a resort-style hotel
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and maintain a positive attitude in a fast-paced environment
  • Experience with computers and Microsoft Office essential