Service Operations Manager

3 weeks ago


Topeka, Kansas, United States White Star Machinery Full time
Job Summary

We are seeking a highly skilled Service Manager to lead our service team at White Star Machinery in Topeka, KS. The ideal candidate will have 3-5 years of management experience and prior experience as a field or service technician.

About the Role

  • Manage daily operations, ensuring efficient workflow and maintaining a qualified team of customer-focused service technicians.
  • Develop and implement effective repair methodologies, optimizing job flows to enhance service efficiency and customer satisfaction.
  • Cultivate customer relationships to promote service work satisfaction. Manage warranty service processes to ensure fair treatment and maximize reimbursement from vendors.
  • Forecast capital expenditures for departmental improvements. Maintain shop equipment and vehicles, ensuring they are in good repair and comply with regulatory standards (OSHA, EPA).

Salary Estimate: $60,000 - $80,000 per year, depending on experience.

Benefits

  • Monday to Friday Day Shift: Enjoy work-life balance with a consistent weekday schedule.
  • Family-Friendly Environment: Join a supportive workplace that values employees' families.
  • Comprehensive Insurance: Benefit from health, vision, and dental coverage.
  • Paid Vacation and Flex Time: Value work-life balance with generous paid time off.
  • 401K with Profit Sharing and Bonuses: Secure your financial future with our 401K plan.
  • Paid Training Programs: Invest in your growth with paid training sessions.
  • Career Advancement: Explore numerous opportunities for growth within the company.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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