Wireless District Manager

5 days ago


Huntingdon, Pennsylvania, United States ComServe Wireless Full time
Job Summary

The District Manager is responsible for overseeing the overall operation of retail stores within an assigned territory. This includes ensuring stores meet sales goals, training requirements, and maintaining a clean and organized environment. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record in wireless retail sales.

Essential Functions and Responsibilities
  • Take complete responsibility for the oversight of all assigned locations, ensuring staff motivation, conflict resolution, and making hard decisions.
  • Act as a wireless knowledge base for all ComServe locations, assisting employees in creating custom solutions and resolving issues.
  • Champion the ComServe cause and participate in daily interactions that keep employees motivated and excited to work at ComServe.
  • Responsible for the attainment of all sales goals assigned to their respective stores.
  • Ensure all store locations meet or exceed established standards in organization, appearance, and customer service.
  • Work side by side with Store Managers and Sales Associates to improve sales processes and ensure thorough knowledge of all products and services.
  • Attend scheduled meetings requested by the Executive Team, TCC, WZ, or Verizon.
  • Collaborate with the Executive Team to establish Sales Goals and hold each Store Manager and Sales Associate accountable to their attainment.
  • Participate in human resource objectives by actively recruiting, hiring, training, and developing employees.
  • Identify disciplinary issues with staff, relay to Human Resources, and work to resolve them by counseling employees and/or providing verbal/written warnings as needed.
  • Perform additional duties and administrative tasks as assigned by the Executive Team.
  • Ensure Payroll Budget is adhered to, maximizing productivity and minimizing expenses.
Qualifications and Credentials
  • High school degree required; College Degree preferred.
  • Minimum of two (2) years of wireless retail store management and at least five (5) years of related retail sales experience required; preferably in a fast-paced, telecommunications environment.
  • Proficiency with Microsoft Office Suite and the ability to navigate the Internet is required.
  • Proficiency with RQ4 and OMNI is preferred.
Abilities and Competencies Essential to the Function of the Job
  • Must have the ability to remain calm under stressful direct customer interactions while maintaining a professional demeanor.
  • Reads comprehends, understands, speaks, and writes English proficiently.
  • Active listener.
  • Articulate and tactful.
Work Environment
  • Employees' primary base of operation will be at any one of the retail stores within their assigned district on any given day. Some travel to ComServe Headquarters or other locations may be required.


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