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Loss Prevention Specialist

2 months ago

Roosevelt, New York, United States DICK'S SPORTING GOODS INC Full time

About DICK'S SPORTING GOODS INC

We are a leading retailer of sports equipment, apparel, and footwear, committed to providing an exceptional shopping experience for our customers. Our team is dedicated to creating a positive and inclusive work environment that reflects the diversity of the communities we serve.

Job Summary

The Loss Prevention Lead plays a critical role in mitigating and reducing losses through the deterrence of external theft and the execution of key operational programs. This position requires a strong focus on customer engagement, safety, and operational controls.

Key Responsibilities

  • Internal and External Theft Deterrence and Awareness
    • Monitor customer and teammate traffic in the store for potential theft activity while following company standards of dress code, addressing concerning behaviors typically attributed to shoplifting activity or internal theft.
    • Complete detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity. Follow up with local authorities for after the fact external case resolution and prosecution.
    • Create an inclusive in-store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
    • Requires 100% ability to walk sales floor, stockrooms, and office areas during duration of shift.
    • Ability to deescalate incidents involving confrontation by athletes exhibiting concerning behavior.
  • Management of Loss Prevention Programs
    • Support, promote, and actively demonstrate company values related to customer engagement.
    • Provide ad hoc support for the general needs of the business as necessary.
    • Participate in Shrink Coach meetings, new hire orientation, and conduct frequent training sessions with store teammates.
    • May assist store Shrink Coach with execution of Shrink Business Plan on a limited basis.
    • Conduct MES sweeps, fitting room checks, and safety standards when athlete traffic is slow.
    • Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures. Maintain confidentiality of all company information.

Team Member Traits

Our Leadership Competencies set the bar of what great people leaders look like. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders:

  • Ensures Accountability
  • Customer-Focus
  • Collaborative
  • Instills Trust
  • Decision-Quality/Decision-Making Abilities
  • Action-Oriented
  • Engagement Driver
  • Talent Developer
  • Effective Team Building Skills
  • Plans & Aligns

Qualifications

  • 1- 3 years of prior LP or educational experience in Loss Prevention preferred