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Retail Sales Associate

2 months ago

New York, New York, United States Vuori, Inc. Full time
About the Role

Vuori, Inc. is seeking a highly motivated and customer-focused Retail Sales Associate to join our team at the Flatiron location. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of product knowledge.

Key Responsibilities
  • Create an Unforgettable Customer Experience
    • Forge lasting relationships with customers
    • Work with the sales team to ensure each customer receives the best service possible
    • Greet customers in a timely, authentic, and engaging manner
    • Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit
  • Be the Business
    • Achieve sales goals in a team-based commission environment
    • Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer
    • Assist in the completion of projects while keeping the focus on customer experience
    • Communicate inventory needs to support the business goal
  • Operations
    • Ensure the sales floor is stocked every evening
    • Collaborate with management in areas of inventory management
    • Ensure the retail store is cleaned on a regular basis - including floors and bathroom
    • Understand and execute cash control procedures including bank deposits, petty cash
    • Assist in the implementation and maintenance of all merchandising/visual directives
    • Ensure the selling floor is neat, clean, organized, and reflects the correct visual image at all times
    • Identify and communicate product concerns in a timely manner
    Requirements
    • Must be available to work nights, weekends, and holidays
    • Must adhere to scheduled shifts with punctuality
    • Ability to develop relationships with customers and colleagues
    • Ability to positively and proactively handle customer concerns
    • Ability to prioritize multiple tasks in a fast-paced environment
    • Ability to quickly learn new procedures and processes
    • Strong organizational skills and follow-through skills
    • Excellent communication and interpersonal skills
    • High level of ownership, accountability, and initiative
    • Eager to develop new skills and responsive to feedback