Dispatch Operations Manager

7 days ago


Walterboro, South Carolina, United States Elite Flooring Full time
Job Description

We are seeking a highly organized and detail-oriented Dispatch Operations Manager to join our team at Elite Flooring. As a Dispatch Operations Manager, you will be responsible for coordinating with flooring installers and internal staff to schedule new installations, punch work, and warranty service.

The ideal candidate will have excellent problem-solving and communication skills, with the ability to work in a fast-paced environment. Bilingual skills are a must for this position.

About Our Team

Elite Flooring is a leading floor covering contractor headquartered in Atlanta, GA, with regional offices in North Carolina, South Carolina, Tennessee, and Florida. We have a proven track record of success since 1996 and work closely with national and regional home builders, commercial and general contractors, multi-family apartment communities, and other account types.

Main Responsibilities
  • Coordinate with flooring installers and internal staff to schedule new installations, punch work, and warranty service
  • Assist with resolving installation issues and ensuring timely completion of projects
  • Communicate with all parties involved the status of jobs on the schedule
  • Review jobs to ensure the correct labor amount is being paid, research discrepancies
  • Maintain order status daily and update the system with pertinent information
  • Work to maintain strong relationships with our installer base
Requirements
  • Must be able to multitask in a fast-paced environment
  • Sense of urgency and follow-through to complete tasks on time
  • Excellent written and verbal communication skills
  • Strong troubleshooting and critical thinking skills
  • Detail and process oriented
  • Ability to read and interpret floorplans, selections, and specifications
  • Bilingual a MUST
Salary & Benefits
  • Estimated salary: $45,000 - $60,000 per year, commensurate with experience
  • 401k with company contribution of $0.50 on the dollar up to 6% for matching
  • 12 days paid time off in the first year, 18 days after two years
  • Medical benefits paid by employer at 75%
  • Great corporate culture and working environment


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