Returns Supervisor

1 week ago

Pflugerville, Texas, United States Moto Enterprise LLC Full time
Job Title: Product Recovery Expert

Estimated Salary: $60,000 - $80,000 per year.

About Moto Enterprise LLC

We are a leading e-commerce company specializing in Powersport accessories, including parts, accessories, and gear for motorcycles, ATVs, side-by-sides, snowmobiles, watercraft, and much more. Our team is passionate about delivering high-quality products and exceptional customer service.

Job Description:

Returns Management:

  • Navigate Amazon's return system proficiently to adhere to their policies and procedures.
  • Ensure compliance with Amazon's requirements for return authorization, labeling, and documentation, particularly in the context of motorcycle parts and accessories.
  • Inspect returned items for damage, defects, or discrepancies, and determine appropriate actions for each case.
  • Process returned motorcycle parts and accessories back into inventory, ensuring accurate stock levels and availability for customers.
  • Coordinate with suppliers or manufacturers for warranty claims, repairs, or replacements as necessary, maintaining quality standards and customer satisfaction.

Process Improvement and Optimization:

  • Identify opportunities to enhance the returns process for motorcycle parts, accessories, and gear, leveraging industry insights and customer feedback.
  • Collaborate with cross-functional teams to implement improvements that enhance efficiency and customer satisfaction.

Qualifications:

  • High school diploma or equivalent; bachelor's degree preferred.
  • Previous experience in customer service, retail, e-commerce, or logistics, with a focus on returns management in the motorcycle industry preferred.
  • Familiarity with Amazon's returns system and policies, particularly in the context of motorcycle products, is highly desirable.
  • Strong attention to detail and ability to accurately assess product condition, compatibility, and quality.
  • Excellent communication skills, both written and verbal, with a customer-centric approach and technical proficiency.
  • Proficiency in using computer systems and software for data entry, inventory management, and communication.

Benefits:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for professional development and advancement within the company.
  • Dynamic and inclusive work environment with a collaborative team culture.

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