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Medical Customer Service Representative
2 months ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will play a vital role in ensuring the safety and satisfaction of our donors.
Key Responsibilities:
- Screen new and repeat donors to ensure their eligibility to donate
- Take and record donor vital signs and finger stick results
- Use our Donor Information System to prepare donor charts and maintain accurate records
- Coordinate donor compensation and identify opportunities for continuous improvement
- Provide exceptional customer service to our donors, ensuring their comfort and safety throughout the donation process
Requirements:
- High school diploma or equivalent
- Ability to walk and/or stand for the entire work shift
- Will work evenings, weekends, and holidays
- Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
- Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
- Fine motor coordination, depth perception, and ability to hear equipment from a distance
- 1 or more years minimum experience working in a customer or patient-facing role is helpful
What We Offer:
- A competitive hourly wage
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) plan and company match
- Short-term and long-term disability coverage
- Basic life insurance
- Tuition reimbursement program
- Paid volunteer time off
- Company holidays
- Well-being benefits
About Us:
BioLife Plasma Services is a leading provider of plasma-based therapies, committed to improving the lives of patients with rare diseases. We are a patient-focused company that values our employees and provides opportunities for career growth and development.
