Bartender

7 days ago


Boston, Massachusetts, United States Tavistock Restaurant Collection Full time

Job Summary

The Bartender is a key member of our team at Tavistock Restaurant Collection, responsible for delivering exceptional hospitality to our guests. As a Bartender, you will be the face of our establishment, providing genuine and personable connections with our guests from the initial greeting to their departure.

Key Responsibilities

  • Maintain a high level of grooming and uniform standards to reflect the professionalism of our brand.
  • Deliver memorable experiences to our guests by seeking to understand their needs and preferences.
  • Contribute to the overall success of the restaurant by working effectively as part of a team.
  • Communicate effectively with guests and team members to ensure seamless service.
  • Determine guests' needs and make recommendations to enhance their dining experience.
  • Presents our offerings in a way that showcases our best products and services.
  • Prepare drink orders for guests and servers according to recipes in a timely manner.
  • Execute beverage tray service and answer guest questions regarding food and beverage offerings.
  • Adhere to all alcohol awareness procedures and handle guest complaints professionally.
  • Process payments and handle cash accurately and professionally.
  • Communicate with managers and hosts regarding table availability and key table updates.
  • Follow up with guests to ensure great guest satisfaction and maintain a high level of cleanliness and sanitation.
  • Demonstrate a professional and gracious demeanor at all times.
  • Perform all opening, running, and closing duties accurately.

Requirements

  • High School diploma or equivalent required; ability to communicate (speak, read, and write) in English.
  • Previous hospitality experience preferred.
  • Experience using a Point of Sale (POS) system.
  • Must meet the local, legal minimum age requirement to serve alcoholic beverages.
  • Coordination skills that allow proper pouring and carrying of several drinks and plates at the same time.

Competencies

  • Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities.
  • Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks.
  • Communication – Listens to others and communicates in an effective manner.
  • Confidence – A matured and justified self-belief in one's ability to do the job.
  • Customer Focus – Builds and maintains customer satisfaction with the services offered by Tavistock Restaurant Collection.
  • Initiative – Recognizes situations that warrant initiative and moves forward without hesitation.
  • Problem Solving – Resolves difficult or complicated challenges.
  • Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables.

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