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Industrial Battery Repair Specialist

2 months ago

Flowood, Mississippi, United States Concentric Full time

Job Type

Full-time

Description

Concentric stands as the premier national provider of industrial power services, specializing in forklift and critical power solutions, alongside maintenance offerings that guarantee continuous and sustainable facility energy. Our hallmark solutions, Guaranteed POWER and Perpetual POWER, are groundbreaking in the industry, enhancing reliability, sustainability, and safety to address the power challenges faced by facility leaders. Concentric supports data centers, distributors, manufacturers, utilities, and communication infrastructures in fortifying their power systems while navigating the energy transition with minimized risk. With a nationwide network of service experts, Concentric delivers engineering, installation, and maintenance services for power equipment, including backup batteries, UPS systems, generators, energy storage, microgrids, forklift power, and onsite maintenance. Learn more at our website.

Benefits

At Concentric, we recognize that Our People are the cornerstone of our success and enable us to provide outstanding customer service. We offer a comprehensive benefits package that includes:

  • Competitive compensation with incentive opportunities and overtime potential.
  • Comprehensive benefits starting from day one, including medical, dental, vision, company-paid life insurance, and disability coverage.
  • 401K plan with matching contributions.
  • Eight paid holidays annually.
  • Full-time employees receive 128 hours of paid time off each year.
  • Training and mentorship from industry experts.
  • Opportunities for career advancement.

The benefits outlined are subject to change. Please consult with an HR representative for detailed information. In the event of discrepancies between the information provided and the official plan documents, the plan documents will take precedence.

Job Summary

The Shop Technician plays a vital role in overseeing the workflow and repair processes of industrial battery and charger products efficiently.

Key Responsibilities:

  • Conduct battery repairs, including acid adjustments, load testing, cell replacements, cable repairs, and maintenance of connectors and contact tips.
  • Gain proficiency in the electrical operation of SCR, Ferroresonant, and High Frequency charging technologies, providing assistance with repairs as necessary.
  • Manage the pick-up and delivery of products.
  • Coordinate the collection, bundling, and shipping of scrap batteries.
  • Maintain company vehicles utilized for job assignments.
  • Ensure a clean and organized warehouse, assist with inventory management, and perform minor facility repairs as required.
  • Support Field Service Technicians during preventive maintenance tasks.
  • Occasionally travel to other branches or job sites to assist with product installations, removals, or repairs (some overnight travel may be necessary).
  • Establish strong relationships with customers.
  • Perform other duties as assigned by the supervisor.
Performance Metrics:

• A scorecard reflecting performance in safety, efficiency, work order completion, customer satisfaction, and issue resolution.

• High degree of time management skills, achieving over 90% billable time to customers.

• Management observations regarding attitude, diligence, teamwork, and willingness to learn new skills.

• Other key metrics set by Concentric leadership, resulting in positive impacts for customers and the company.

Requirements

• High School diploma or GED required; an Associate Degree from an accredited two-year college or significant equivalent experience is preferred.

• Must successfully pass a background check.

• Must successfully pass a drug test; technicians are subject to random drug testing.

• Familiarity with basic AC and DC electrical/electronic theory is essential.

• Strong communication, problem-solving, and analytical skills are required.

• Ability to organize work independently with minimal supervision.

• Capability to collaborate with individuals from diverse backgrounds and across remote offices.

• Proficient in articulating ideas clearly (both written and verbal) to internal and external customers, while actively listening to customer needs.

• Ability to foster and maintain strong workplace relationships with a focus on customer satisfaction.

• Willingness to work collaboratively with other departments for the overall benefit of the organization.

• Adaptability to a fast-paced and changing environment.

• Experience in a material handling environment is preferred but not mandatory.

• Occasional travel within the designated territory is expected, with most nights spent at home.

• A valid driver's license is required; a CDL is a plus but not mandatory.

• Willingness to work occasional overtime.

*This job description may be updated at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle, or feel, and communicate verbally. The employee frequently walks and reaches with hands and arms. Occasionally, the employee may need to stand, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required for this job include close vision and the ability to adjust focus. Employees must maintain a high level of self-awareness regarding their surroundings due to conditions present in the work environment.

Work Environment

The characteristics of the work environment described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The work is performed in various locations, including customer sites and company facilities, often alongside co-workers. Exposure to live electrical components is common in many of these work environments. The noise level in the work environment is moderate.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.