Valet Parking Supervisor
1 week ago
Job Title: Valet Parking Supervisor
Job Summary:
We are seeking a highly skilled and experienced Valet Parking Supervisor to join our team at Parking Management Services. As a Valet Parking Supervisor, you will be responsible for leading a team of valets, ensuring exceptional customer service, and maintaining a safe and efficient parking operation.
Key Responsibilities:
- Manage and direct the parking operation and staff
- Handle guest-related concerns, questions, claims, and service issues
- Ensure associates follow proper attendance and timekeeping procedures
- Conduct required staff meetings, communicating pertinent daily information before each shift
- Maintain a work-friendly atmosphere and a team environment
- Communicate effectively with associates, guests, and managers
- Conduct proper tip handling, including shift cuts, tip share, and reporting
- Anticipate guest needs, resolve issues proactively, and exceed expectations
- Supervise valet team to ensure proper key handling and safe, efficient parking/retrieval of vehicles
- Follow proper procedures for associate or guest incidents/accidents
- Maintain a safe environment for associates and guests
Work Environment and Physical Demands:
While performing the duties of this job, the employee is regularly exposed to all outdoor weather conditions and may stand for up to 8 hours at a time. Physical demands include running to and from vehicles and parking areas multiple times during a shift, running 200 yards, up to 75 times during a shift, and quickly getting in and out of various types and sizes of vehicles.
Requirements:
- At least 18 years old
- Customer service experience
- Basic math skills
- Valid driver's license
- Ability to pass background and motor vehicle record checks
- Ability to run, retrieve vehicles, and lift luggage up to 50 pounds
- Leadership skills and ability to lead a team
- Ability to drive a standard (stick-shift) vehicle
- Use of personal cell phones may be required for work purposes
Benefits:
- Competitive salary commensurate with experience
- Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience
- Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations
- Professional development opportunities, including training, conferences, and mentorship programs
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
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