Claims Manager

Job Summary

We are seeking a highly skilled Claims Manager - First Party to join our team at Coventry. As a Claims Manager - First Party, you will be responsible for managing New Jersey First Party claims, providing guidance to staff on coverage, liability, and damage analysis, and supervising and leading a team of adjusters and support staff.

Key Responsibilities

• Accept, review, and distribute New Jersey First Party claims as they come into the department.
• Provide guidance to staff on coverage, liability, and damage analysis, especially on severe and complex claims.
• Effectively supervise, lead, motivate, and provide direction to the unit adjusters and support staff.
• Maintain a thorough knowledge of the litigation process and litigation management, an understanding of relevant jurisdictional laws and regulations, statutes, and related revisions or changes in the law and apply to policies and procedures appropriately.
• Manage clients in the areas of claims administration and litigation through benchmarking, loss analysis, and general performance measurement reports to ensure adherence to Best Practices, as well as company client-specific claim program goals, directives, initiatives, policies, and procedures.
• Conduct and oversee all internal claim reviews and audits to ensure effective claims handling by adjusters.
• Evaluate staff performance on an ongoing basis; responsible for performance reviews, goal setting, and progressive discipline procedures to ensure a non-discriminatory and consistent workforce. Complete monthly SCORE audits on each adjuster.

Requirements

• Minimum Education: High School Diploma or equivalent required, Bachelor's Degree preferred.
• Required Skills and Experience:
  • 5+ years New Jersey First Party experience.
  • 7+ years insurance/TPA experience.
  • 3+ years managerial experience.
• Desired Skills and Experience:
  • Insurance Designations or Licenses.
  • Microsoft Office Skills.
  • Written Communication.
  • Organizational Skills.

Benefits

We offer a comprehensive benefits package, including medical, dental, vision, health savings accounts, flexible spending accounts, life and AD&D insurance, 401(k), tuition reimbursement, and resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $80,541 - $86,571 annually, and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don't meet every single requirement? We encourage you to apply anyway. You may be just the right candidate for this or other roles.