Service Experience Professional

3 weeks ago


Salem, Oregon, United States CVS Health Full time
Job Summary: CVS Health is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer experiences and resolving issues related to plans, products, procedures, and systems. Your primary focus will be on creating simplicity and inspiring trust through your customer-focused approach.

Responsibilities:
  • Provide information and resolve issues related to plans, products, procedures, and systems
  • Create a positive customer experience through effective communication and problem-solving skills
  • Rise to the challenge of handling complex situations with empathy and professionalism
  • Maintain confidentiality and adhere to all relevant policies and procedures


Requirements:
  • High School Diploma, G.E.D. or equivalent experience
  • Experience in a production environment
  • Customer Service experiences in a transaction-based environment preferred
  • Strong communication and problem-solving skills
  • Empathy towards customers' needs and concerns
  • Strong computer navigation and typing skills


Compensation: The estimated salary for this role is $22.50 - $31.30 per hour, based on experience and location in the EST time zone area. In addition to your compensation, you will enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and paid time off.

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