Customer Service Liaison

1 month ago


Syosset, New York, United States Onyx Packaging Corporation Full time

Onyx Packaging Corporation is a leading provider of custom packaging solutions nationwide. We are seeking an experienced Customer Service Liaison to join our team and represent our company to customers, ensuring exceptional service and satisfaction.

Job Overview

The Customer Service Liaison will act as a critical liaison between customers, sales, and operations teams, answering product and service questions, processing orders, and preparing quotes. This role requires strong communication skills, time management, and the ability to work well in a team environment.

Responsibilities
  • Complete requests for quotes and orders
  • Provide backup for other functions
  • Manage orders with vendors and customers
  • Manage customer portals
  • Serve as lead point of contact for customers
Requirements

Excellent verbal and written communication skills, service orientation, strong time management skills, positive attitude, and the ability to work well in a team environment are essential for this role. Solid experience with Microsoft Office (particularly Excel) and NetSuite experience are a plus.

Compensation

We offer a competitive salary of $65,000 - $70,000 + bonus, medical, dental, vision, life, 401k, PTO, and paid holidays. Our full-time position is located in Syosset, NY, and offers a permanent location with regular hours from 9:00am – 5:00pm.



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