Sales Associate
2 weeks ago
At Heritage Grocers Group, we're committed to excellence in customer service and sales. As an MSB Sales Associate, you'll play a key role in promoting our MSB products and services, ensuring that all compliance regulations and operational procedures are followed.
Key Responsibilities:- Provide exceptional customer service, welcoming and guiding customers through our products and services.
- Follow training manuals and SOPs for department core processes, maintaining AML BSA certifications up to date.
- Recommend related products to increase customer options and enrich their relationship with our company.
- Conduct and register transactions in the POS, being accountable for sales, cash, and transactions recorded on your behalf.
- Proven track record of providing excellent results, demonstrating persistence and perseverance.
- Dedicated to meeting expectations of internal and external customers, showing care and compassion for people.
- Promote all financial services offered with each customer visit.
- Comply with company policies and procedures, Bank Secrecy Act, and Anti Money Laundering Regulations.
- Successfully pass anti-money laundering compliance training and attend assigned AML training.
- Maintain working area and equipment in optimal conditions, reporting maintenance and repairs needed.
- Operate a computer and process financial transactions effectively.
- Responsible for the safekeeping of cash originated from all financial transactions.
- Provide the highest level of customer service to all customers.
- Inventories services under custody.
- Maintain supervisor informed of any event requiring intervention.
- Maintain a positive work environment.
- Ability to deal with confidential information.
- Willingness to cover a flexible work schedule.
- Responsible for delivering information to customers regarding financial services to increase sales.
- Excellent communication skills.
- Knowledgeable in computer navigation and software.
- Be very attentive and friendly.
- Ability to work under little or no supervision.
- Ability to work under pressure.
- High School Diploma.
- Bilingual: Spanish and English.
- Desired but not required:
- Sales experience.
- Cash handling experience.
- Financial Services experience.
- While performing the duties of this job, the employee is regularly required to sit, stand, and use hands to handle objects, tools, or controls.
- Successful performance requires vision abilities that include close vision and the ability to adjust focus.
- The work environment is typical of an office.
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