Sales Associate

2 weeks ago


Chicago, Illinois, United States Heritage Grocers Group Full time
Job Title: MSB Sales Associate

At Heritage Grocers Group, we're committed to excellence in customer service and sales. As an MSB Sales Associate, you'll play a key role in promoting our MSB products and services, ensuring that all compliance regulations and operational procedures are followed.

Key Responsibilities:
  • Provide exceptional customer service, welcoming and guiding customers through our products and services.
  • Follow training manuals and SOPs for department core processes, maintaining AML BSA certifications up to date.
  • Recommend related products to increase customer options and enrich their relationship with our company.
  • Conduct and register transactions in the POS, being accountable for sales, cash, and transactions recorded on your behalf.
Essential Duties and Responsibilities:
  • Proven track record of providing excellent results, demonstrating persistence and perseverance.
  • Dedicated to meeting expectations of internal and external customers, showing care and compassion for people.
  • Promote all financial services offered with each customer visit.
  • Comply with company policies and procedures, Bank Secrecy Act, and Anti Money Laundering Regulations.
  • Successfully pass anti-money laundering compliance training and attend assigned AML training.
  • Maintain working area and equipment in optimal conditions, reporting maintenance and repairs needed.
  • Operate a computer and process financial transactions effectively.
  • Responsible for the safekeeping of cash originated from all financial transactions.
  • Provide the highest level of customer service to all customers.
  • Inventories services under custody.
  • Maintain supervisor informed of any event requiring intervention.
Other Knowledge, Skills, and Abilities:
  • Maintain a positive work environment.
  • Ability to deal with confidential information.
  • Willingness to cover a flexible work schedule.
  • Responsible for delivering information to customers regarding financial services to increase sales.
  • Excellent communication skills.
  • Knowledgeable in computer navigation and software.
  • Be very attentive and friendly.
  • Ability to work under little or no supervision.
  • Ability to work under pressure.
Skills and Qualifications:
  • High School Diploma.
  • Bilingual: Spanish and English.
  • Desired but not required:
    • Sales experience.
    • Cash handling experience.
    • Financial Services experience.
Physical Demands and Work Conditions:
  • While performing the duties of this job, the employee is regularly required to sit, stand, and use hands to handle objects, tools, or controls.
  • Successful performance requires vision abilities that include close vision and the ability to adjust focus.
  • The work environment is typical of an office.


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