Security Patrol Team Leader
1 week ago
At Equity LifeStyle Properties, we pride ourselves on our commitment to excellence and the development of our team members. We are currently seeking a Security Patrol Team Leader to join our dedicated team.
Key Responsibilities:
The Security Patrol Team Leader plays a vital role in ensuring a safe and welcoming environment for our residents and guests. This position involves overseeing the security patrol staff, managing schedules, and ensuring effective communication across the team.
Your responsibilities will include:
- Conducting interviews, onboarding new team members, performing evaluations, and advising on disciplinary actions in collaboration with management and Human Resources.
- Executing regular property patrols to maintain safety and security.
- Engaging with the Resort Manager daily to discuss potential concerns and review previous shift reports.
- Documenting daily patrol activities and critical incidents for management oversight.
- Responding promptly to after-hours inquiries and emergencies.
- Filing incident reports and capturing photographic evidence when required.
- Securing and locking common areas and amenities at specified closing times.
- Monitoring outdoor lighting and reporting any outages to the Resort Manager.
- Maintaining open lines of communication with local law enforcement and the Resort Manager, and calling emergency services when necessary.
- Upholding strict confidentiality regarding sensitive company and guest information.
- A high school diploma or equivalent combination of education and experience.
- A minimum of 3 years in customer service, ideally within a hospitality or recreational vehicle environment.
- Familiarity with financial management and reservation systems.
- Proficient computer skills.
- Outstanding communication, customer service, and problem-solving abilities.
- Capability to lift and/or move up to 50 pounds occasionally.
We are an Equal Opportunity Employer and value diversity in our workforce.
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