Retail Sales Specialist

2 weeks ago


Lancaster, Pennsylvania, United States Crate&Barrel Full time

Position: Sales Associate

Location: Lancaster, Pennsylvania

At Crate and Barrel, we are dedicated to creating a fulfilling lifestyle that enhances the modern home. With a robust team of over 8,000 associates across 130 locations in the U.S. and Canada, we work collaboratively to achieve results and foster innovation. Our shared passion for customer satisfaction and a vibrant work atmosphere drives us to deliver exceptional home furnishings that are beautifully designed and responsibly sourced.

We are seeking a motivated individual with an inclusive mindset to join our team as a Sales Associate.

Key Responsibilities:

  • Enhance company sales growth and profitability through innovative selling techniques, teamwork, and outstanding customer service, ensuring an engaging experience for every customer.
  • Exhibit company standards in sales, customer service, visual merchandising, and collaboration.
  • Maintain comprehensive knowledge of all products and stay updated with the latest information.
  • Share and apply product expertise effectively.
  • Keep informed about product details, internal communications, and current marketing initiatives.
  • Ensure adequate sales floor coverage and adhere to assigned schedules.
  • Assist with store maintenance and upkeep as directed by management.
  • Maintain displays and shelves in a tidy manner between customer interactions.
  • Actively engage with customers and respond to their needs attentively.
  • Assist customers with product selections and manage all orders or returns.
  • Document customer interactions to keep the sales team informed.
  • Demonstrate exemplary service by maintaining a positive attitude and enthusiasm towards the role and the company.
  • Relay customer feedback to management regarding policies, product requests, and suggestions.
  • Participate in store meetings and training sessions actively.
  • Foster a strong sense of teamwork by collaborating respectfully and efficiently with all associates.
  • Support and uphold store sales and service objectives as communicated by management.
  • Stay aware of available resources for training and professional development.
  • Contribute to initiatives across all business channels to maximize sales growth and profitability.
  • Demonstrate fundamental knowledge of relevant computer systems and programs.
  • Engage in ongoing training related to technology updates and new systems.

Qualifications:

  • Previous customer service or retail experience is preferred.
  • Strong reading, writing, and verbal communication skills in English.
  • Effective communication abilities.
  • Basic math proficiency.
  • Capability to lift and move up to 50 pounds; assistance available for heavier items.
  • Availability to work a flexible schedule, including weekends and holidays.

At Crate and Barrel, we prioritize our associates and offer a comprehensive benefits package that supports their well-being both on and off the job. Many benefits are available from day one and extend to eligible dependents.

We are an equal opportunity employer, considering applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, or any other status protected by law.



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