Automotive Service Manager

4 days ago


OH United States Conrad's Tire Express and Total Car Care Full time
Job Summary

We are seeking a highly skilled and experienced Automotive Service Manager to join our team at Conrad's Tire Express and Total Car Care. As a key member of our service department, you will be responsible for directing the diagnosis of customer needs and providing appropriate products and services.

Key Responsibilities
  • Direct and communicate customer needs to the service department for diagnosis and resolution.
  • Verify that appropriate services have been completed and meet customer expectations.
  • Sell tires, automotive accessories, service repairs, and preventative maintenance to satisfy customer needs.
  • Stay up-to-date on current product knowledge and competitor offerings.
  • Provide exceptional customer service and build a loyal customer base.
  • Manage employee productivity, store expenses, and inventory.
  • Meet established monthly goals and communicate results to the Store Leader.
Requirements
  • High school diploma or equivalent required; two to four years of related experience and/or training preferred.
  • Tire and Automotive, Sales and Customer Service, and retail automotive tire Branch Operations knowledge and skills.
  • Ability to read, interpret, and write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees.
Work Environment

The work environment is fast-paced and dynamic, with regular exposure to moving mechanical parts, fumes, and outside weather conditions. The employee regularly works extended hours, including Saturdays, and may be required to travel between locations.

Acceptable driving record and valid driver's license required. Background check is mandatory for employment.



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