Customer Service Representative

5 days ago


Lumberton, North Carolina, United States Clay Hamilton Full time

As a Customer Service Representative with our agency, you will play a vital role in helping customers manage the risks of everyday life and achieve their goals. Our team is dedicated to providing exceptional customer experiences, and we're looking for someone who shares our passion for delivering outstanding service.

Responsibilities
  • Forge lasting relationships with customers and provide proactive follow-up to ensure continued satisfaction.
  • Employ a customer-centric approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
Requirements
  • A genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • A people-centric mindset with a keen eye for detail.
  • Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Proficiency in learning and navigating computer functions efficiently.
  • A collaborative spirit, thriving in a dynamic team environment.


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