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Retail Operations Assistant Manager

2 months ago

Jackson, New Jersey, United States PVH Corp. Full time
Shape Your Career at PVH

Assistant Manager Full-Time - TOMMY HILFIGER

POSITION: Assistant Manager

REPORTS TO: Store Manager

OVERVIEW: The Assistant Manager plays a crucial role in the overall success of the retail location, collaborating with Store Management to enhance sales performance, recruit and nurture talent, uphold store aesthetics, and manage expenses and inventory losses.

KEY RESPONSIBILITIES
  • Drive sales and profitability while ensuring the store maintains a visually appealing and pristine environment.
  • Identify and execute strategies to meet and surpass business objectives.
  • Uphold exceptional customer service standards at all times.
  • Exhibit strong written and verbal communication skills.
  • Embody the Tommy Hilfiger brand through professional appearance and conduct.
  • Oversee the store's productivity and profitability, focusing on sales growth, staffing, and inventory management.
  • Assume responsibility for all store operations in the absence of the General Manager or Store Manager.
  • Effectively manage time and prioritize tasks efficiently.
OPERATIONS MANAGEMENT
  • Comprehend and adhere to all company policies, procedures, and operational guidelines.
  • Maintain a high level of security and safety awareness throughout the store.
  • Identify issues, analyze root causes, and propose viable solutions.
  • Control all manageable expenses, including payroll allocation.
  • Represent the store in management meetings when required.
  • Implement the Inventory Shrinkage Improvement Program.
  • Ensure productivity in shipment processing, inventory audits, and price adjustments.
  • Guarantee the store is equipped with necessary tools and resources.
  • Manage the opening and closing procedures of the store.
  • Follow directions and complete assigned tasks diligently.
LEADERSHIP FUNCTIONS
  • Assist in the recruitment and onboarding of sales associates who exemplify strong communication and presentation skills.
  • Develop team members to enhance their knowledge in product offerings, merchandising, operations, customer service, and career advancement.
  • Inspire and guide support staff to achieve store goals and objectives.
  • Handle challenging situations while maintaining performance standards.
  • Seek assistance from colleagues when necessary.
  • Supervise the sales floor to ensure awareness among customers and associates.
  • Promote teamwork within the store and the broader company, ensuring respectful treatment of all staff.
  • Actively participate in management meetings and staff gatherings.
  • Communicate ideas effectively and lead by example.
  • Maintain confidentiality and fulfill commitments.
MERCHANDISING & VISUAL MANAGEMENT
  • Directly supervise specific departments, ensuring optimal performance.
  • Oversee the implementation of merchandising directives, updates, and markdowns promptly and effectively.
  • Analyze business needs, identifying top-selling and slow-moving items to fulfill merchandising strategies.
  • Maintain high standards of store presentation through training and adherence to brand guidelines.
  • Possess comprehensive knowledge of sales floor and stockroom organization.
  • Keep management informed of merchandise and visual presentation issues.
  • Ensure the store's organization, fixtures, and cleanliness are maintained to the highest standards.
PVH Corp. is an equal opportunity employer, considering all applicants based on their individual capabilities and qualifications, in accordance with applicable laws. PVH is committed to inclusion and diversity, ensuring that all associates are compensated based on job-related factors such as skills, experience, and potential.