Operations Manager
3 weeks ago
Job Overview
Our company, ARC Group, is a Forbes-ranked top 20 recruiting and executive search firm working with clients nationwide. We are seeking a highly skilled Director of Business Development to join our team.
About the Position
The ideal candidate will have 5+ years of experience in multi-unit operations, fast food, restaurant, or retail industries, including managing high employee turnover. They will oversee and optimize our business operations to ensure sustainable growth and operational excellence.
Key Responsibilities
- Develop Strategic Plans: Create and implement business plans, initiatives, and procedures to drive growth and efficiency.
- Lead Cross-Functional Teams: Manage cross-functional teams to successfully execute key projects and initiatives.
- Oversee Daily Operations: Guide executives and managers to achieve operational goals.
- Manage Budget: Maximize operational efficiency and profitability by effectively managing resources.
- Inspire and Lead Employees: Foster a culture of high performance, engagement, and dedication.
- Identify Operational Challenges: Create actionable solutions to improve processes.
- Prepare Reports: Submit regular reports to senior leadership on key operational matters.
- Cultivate Partnerships: Develop and maintain strong relationships with partners and clients to support business growth.
- Drive Revenue Growth: Identify new opportunities and optimize existing business operations.
- Customer Service Strategy: Develop and maintain a comprehensive customer service strategy to enhance client satisfaction.
- Establish Processes: Refine processes to improve operational workflow and ensure consistent quality.
Requirements, Skills, and Education
- Education: Minimum Bachelors degree required; MBA is a plus.
- Experience: 5+ years in multi-unit operations, fast food, restaurant, or retail industries, including managing high employee turnover.
- Leadership: Proven executive leadership experience with a focus on reducing turnover and driving company growth.
- Operational Expertise: Demonstrated success in managing multi-unit operations and leading expansion efforts.
- Strategic & Business Acumen: Strong understanding of business functions (HR, Finance, Marketing) and proven ability to develop and implement strategies to optimize performance.
- Team Development: Experience recruiting, training, and developing high-performing teams to drive results.
- Analytical Skills: Strong ability to use data for strategic decision-making and operational improvement.
- Flexibility & Communication: Ability to manage multiple projects, work weekends and after hours as needed, and possess excellent communication skills, including public speaking.
Salary: $80,000 - $120,000 per year, depending on experience and qualifications.
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