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Cybersecurity Solutions Expert
2 months ago
Xage is seeking a highly skilled Technical Customer Success Manager to join our team. As a Technical Customer Success Manager, you will be responsible for delivering exceptional customer experiences and ensuring our clients meet their objectives.
Key Responsibilities:- Act as a subject matter expert and trusted advisor to clients, assessing, implementing, and delivering customized integrations and workflows based on knowledge of the industry, ICS best practices, project requirements, and the client's business objectives.
- Be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolutions with engineering teams.
- Provide training and coaching to customers on how to establish and manage their Xage Security solutions deployment.
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.
- Stay customer-obsessed & represent the customer internally in influencing product roadmap and improvements.
- Work with customers and internal stakeholders to define technical solutions that meet customer use cases and requirements using a combination of internal and in some cases 3rd party software/hardware/tools.
- Collaborate with sales teams to establish strong client relationships with key accounts, particularly within the federal sector, by demonstrating technical expertise and a deep understanding of client needs to help progress organic growth.
- Identify gaps in product functionality and flexibility and proactively work with product management and engineering organizations to address these gaps using a combination of internal R&D and technology/product partnerships.
- 3+ years of experience in developing cybersecurity solutions and services, with a focus on IAM/PAM, ICS environments, and network security.
- 3+ years with Industrial Control Systems (technologies and/or environments. Examples include SCADA, DCS, RTUs, IACS, PLCs, HMIs, Engineering Workstations, Historians, etc.)
- 3+ years in design and deployment of network security solutions and controls in industrial networks (i.e., network zoning, segmentation, and isolation designs and implementation).
- Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution.
- Comfortable with one high-level programming language.
- Proficient in Shell/Bash/Python/C++. Knowledge of virtual machines, network virtualization, and containerization technologies (Docker).
- Customer focus, understand customer needs and not only what customers say. People skills to gain customers respect and compassion.
- Experience working directly in an industrial environment.
- Experience working with automation platforms, such as Ansible.
- Self-motivated and results-focused; ability to strengthen the team and its mission.
- Ability to travel based on the needs of the business. Up to 30%.
- Comfortable in teaching and coaching technical subjects.
Xage is a leading provider of cybersecurity solutions for Industrial Control Systems. We are committed to delivering exceptional customer experiences and ensuring our clients meet their objectives.
