Solutions Consultant

3 weeks ago


Salem, Oregon, United States PSI Services Full time

About the Role

The Solutions Consultant is a key partner with the sales and account management teams, providing pre-sales expertise and guidance to discover, document, and design end-to-end solutions for clients. This role is a vital part of managing customer expectations, while also being knowledgeable of what is possible and what requires custom work and/or development.

Key Responsibilities

• Solid technical knowledge of how PSI's systems, services, platforms, and APIs work and communicate with each other as well as third-party platforms and services integrate and interact.

• Effective at needs assessment and requirements gathering, working with clients to explain/demonstrate PSI capabilities and helping build the most efficient solutions by understanding the problems clients are trying to solve.

• Deep understanding of the candidate (test taker) journey with a focus on providing a frictionless experience.

• Effectively work across PSI (e.g., business development, account management, product management, development, implementation, operations, finance, and client services teams) to design and document effective client solutions.

Requirements

• Education to Bachelor's degree level in related field is required, such as Business Analysis, Business Administration, Computer Science or MIS.

• Well-versed in SaaS-based solution delivery methods.

Confident in ability to present technical product demonstrations to audiences with varying levels of technical expertise

Skilled sales engineer able to lead the technical portion of the business development from discovery through implementation

• Experience in client requirements gathering with strong problem-solving skills.

• Experience partnering with business development and account management teams to deliver client solutions and/or implementations.

• 3-5+ years of solutions experience delivering quality, on-time technical delivery working closely with QA, software development and project management in an agile environment.

• Experience determining processes to produce accurate LOEs and thorough business requirements gathering experience.

• Demonstrated project management skills over multiple projects across varying geographies.

• Ability to explain and answer high-level questions regarding technical integrations (such as APIs and SSO processes) to client IT staff during the pre-sales phase.

About PSI Services

At PSI Services, our culture is to be transparent and fair. We offer a comprehensive benefits package and supportive culture when you join us. This includes;

401k/Pension/Retirement Plan – with country specific employer %

Enhanced PTO/Annual Leave

Medical insurance – country specific

Dental, Vision, Life and Short Term Disability for US

Flexible Spending Accounts – for the US

Medical Cashback plan covering vision, dental and income protection for UK

Employee Assistance Programme

Commitment and understanding of work/life balance

Dedicated DE&I group that drive core people initiatives

A culture of embracing wellness, including regular global initiatives

Access to supportive and professional mechanisms to help you plan for your future

Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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