Medical Records Associate

7 days ago


Elgin, Illinois, United States Hines & Associates Inc Full time
About the Role

We are seeking a highly organized and detail-oriented Medical Records Associate to join our team at Hines & Associates Inc. This is a unique opportunity to work in a dynamic environment where you will play a crucial role in supporting the certification process.

Responsibilities:
  • Makes outgoing calls to hospitals to verify patient information, request discharge dates, and gather clinical reviews.
  • Sends faxes to hospitals with requests for clinical reviews and ensures timely follow-up on responses.
  • Monitors and attaches faxes on the fax server as assigned, maintaining accurate records of all communications.
  • Transfers messages and clinical reviews from voice mails into the UR system, ensuring that all relevant information is captured and documented.
  • Performs scripted clinical screening as assigned, following established procedures to ensure accuracy and efficiency.
  • Verifies provider network status and clarifies incomplete or contradictory non-clinical data, providing accurate information to support decision-making.
  • Notifies providers of certification and produces batch certification letters after completion of scripted screenings.
  • Communicates effectively with MD offices, hospital medical records, UR departments, case managers, and customers as needed, demonstrating excellent customer service skills.
  • Documents all activities in the UR file according to procedure, maintaining accurate and detailed records.
About You

We are looking for a motivated and detail-oriented individual who possesses strong organizational and communication skills. The ideal candidate will have experience in the healthcare industry, preferably in medical transcription or a related field. A high school diploma or equivalent is required, with some post-secondary education desirable. Proficiency in computers, data entry, and multiple line telephone systems is essential. Bi-lingual individuals are helpful but not required.

Salary and Benefits

The estimated salary range for this position is $45,000 - $60,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. If you are a team player with a passion for delivering exceptional results, we encourage you to apply.



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