Hospitality Agent

2 days ago


Key Largo, Florida, United States Shaner Hotel Group Full time

About the Job:

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We are seeking a highly motivated Hospitality Agent to join our team at Playa Largo Resort & Spa in the beautiful Florida Keys.

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Job Summary:

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The successful candidate will be responsible for providing exceptional guest services, processing payments, and resolving discrepancies with Housekeeping. They will also have excellent communication skills, both written and verbal, and be able to work well under pressure.

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Key Responsibilities:

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  • Provide superior guest services, including check-in/check-out hotel guests courteously and efficiently.">
  • Process all payments according to established hotel requirements.">
  • Resolve discrepancies on the room status report with Housekeeping.">
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Requirements:

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  • High school graduate or equivalent.">
  • Minimum one year customer service experience; previous hotel experience preferred.">
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.">
  • Computer experience preferred.">
  • Bilingual English/Spanish a plus.">
  • Knowledge of local activities and attractions appropriate for clientele.">
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Compensation:

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The estimated salary for this position is $50,000 - $65,000 per year, depending on experience and qualifications.

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About Us:

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Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.

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About the Team:

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At Shaner Hotels, we pride ourselves on providing exceptional guest experiences and delivering outstanding results. We are looking for talented individuals who share our passion for hospitality and are committed to excellence.



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