Reservations Specialist

3 weeks ago

Walkersville, United States Pyramid Global Hospitality Full time
Job Overview

The Reservations Specialist plays a vital role in ensuring the seamless execution of our guests' stay experiences. Reporting to the Front Desk Manager, this dynamic professional will be responsible for managing all incoming reservation calls with efficiency and professionalism, confirming reservations, up-selling, and answering questions on rates, resort facilities, services, and special promotions.

Key Responsibilities

• Perform all duties in a professional manner and in accordance with company policies.
• Maintain uniform and grooming standards as outlined in employee handbook and departmental training.
• Professionally manage all incoming reservation calls with efficiently and professionalism; be able to confirm reservations, up-sell, and answer questions on rates, resort facilities, services, and special promotions.
• Coordinate information with sales staff and conference services staff as well as all other departments.
• Responsible for accurately confirming reservations and accurately managing in PMS.
• Ability to up-sell, cross-sell and promote the resort.
• Answer inquiries of room rates, outlets, area location, room type and availability.
• Interact with Group Coordinator on bookings.
• Professional and polished customer service.
• Thorough and efficient record keeping.
• Post advanced deposits and keep accurate records of deposits. Complete shift reports when necessary.
• Handle all guests' special requests in a professional manner.
• Will be cross-trained and assist as needed in PBX and the Front Desk.
• Activate 'manual system' in the event of system downtime.
• Keep daily call sheets.
• Answer Stonewall Info's on a daily basis. Be professional and use correct format.

Requirements

High School graduate or equivalent. Pleasant speaking voice, excellent verbal and written communication skills. Ability to type 30 words per minute accurately. Previous
Reservations/PBX experience desired.

This is an hourly position, paying approximately $18-$22 per hour, depending on experience.

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