Team Leader

2 months ago


Fort Worth, Texas, United States The Parvin Group Full time
Job Overview

Salary: $9.50-$13.50/hour
Are you passionate about coffee and customer service? At The Parvin Group, we share that enthusiasm. We are dedicated to providing exceptional experiences for our patrons.

Company Overview

The Parvin Group is committed to creating unforgettable in-store experiences. We operate local coffee establishments across various locations, emphasizing values such as excellence, accountability, and a family-oriented atmosphere. Our goal is to offer a welcoming environment, high-quality sustainably sourced coffee, and a delicious food menu that keeps customers coming back.

Position Summary:

As a Shift Supervisor, you will lead the team, ensuring that baristas have the necessary tools to deliver outstanding customer service. You will oversee the operations during your shift, providing guidance, addressing customer concerns, and managing shop activities.

Key Responsibilities:

  • Conduct pre-shift team meetings
  • Oversee staff performance during shifts, offering support and resources
  • Assist in implementing and upholding shop protocols
  • Address and resolve customer inquiries and complaints
  • Manage cash handling and ensure accurate cash flow
  • Communicate essential information to the Shop Manager as required
  • Organize shop inventory and assist with supply orders

Qualifications:

  • Must be at least 18 years old
  • Availability for 4-5 shifts per week, including weekends, with reliable transportation
  • Attendance at monthly staff meetings is required
  • Adherence to punctuality and performance standards
  • Strong leadership skills
  • Exceptional customer service abilities and self-awareness

Education and Experience Requirements:

  • Food Manager certification (to be completed within 30 days of hire or promotion)
  • Prior experience as a barista is preferred

Compensation and Benefits:

  • Hourly wage of $9.50-$13.50 plus tips ranging from $4-$6, based on experience
  • Eligibility for company benefits (health, dental, vision, etc.) for those averaging 30 hours over a 6-month period
  • Opportunities for bonuses and raises based on performance metrics

Reports to: Shop Manager

FLSA Status: Non-exempt



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