Director of User Experience

4 weeks ago


Étreux, Hauts-de-France, United States CAVA Full time
Director UX Design

At CAVA, we're passionate about creating exceptional digital experiences that delight our customers. As the Director of UX Design, you'll play a critical role in shaping the future of our digital platform, driving innovation, and ensuring that our products meet the highest standards of user experience.

About the Role

We're seeking a seasoned UX design leader to join our Digital team. As the Director of UX Design, you'll be responsible for defining the next generation of guest-centric experiences and features for our digital product roadmap. You'll work closely with cross-functional teams to align UX goals with business objectives and product strategies.

Key Responsibilities
  • Lead user experience design for the end-to-end customer journey, including CAVA's websites, mobile applications, digital/physical touchpoints, and loyalty engagement.
  • Conduct customer research to develop new features, identify areas for improvement, and devise elegant solutions for testing.
  • Drive alignment around a compelling vision for how user experience can solve guest problems and drive business growth.
  • Build and manage a team of user experience designers.
  • Mentor and provide professional development opportunities for the UX team to foster growth and skill enhancement.
  • Facilitate design-thinking workshops, customer journey mapping, user testing, and solution prototyping.
  • Collaborate closely with in-house developers in an agile environment to implement and integrate front-end enhancements to digital applications.
  • Lead the design execution effort, ensuring adherence to brand standards and digital best practices.
  • Provide guidance for a design system that enables faster speed to market with high-quality UI.
  • Ensure accessibility and inclusivity in all user experience designs to meet diverse user needs.
  • Partner with the creative team (visual designers and content experts), engineers, restaurant operations, and passionate CAVA customers to bring new digital experiences to life.
  • Collaborate with product management to align UX goals with business objectives and product strategies.
Requirements
  • 10+ years of UX/UI web experience for mobile apps and/or ecommerce (web, mobile ecommerce).
  • Bachelor's degree in human-computer interaction, visual design, or a related field.
  • Expertise in Figma.
  • Diverse project experience including execution and leadership of teams through all product phases from concepting and prototyping to wireframing, visual design, and optimization.
  • Experience managing design teams.
  • Attention to detail, creative problem-solving skills, and clear communication skills.
  • Ability to communicate design solutions to internal stakeholders and senior leadership.
  • Experience in using UX design best practices to design solutions.
  • Experience with a deep understanding of mobile-first and responsive web design.
  • A solid grasp of user-centered design, testing methodologies, and usability/accessibility concerns.
  • Collaborative and excited to work with cross-functional teams and external agencies.
What We Offer
  • Competitive salary, plus bonus and long-term incentives.
  • Early Wage Access.
  • Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community.
  • Health, Dental, Vision, Telemedicine, Pet Insurance, plus more.
  • 401k enrollment with CAVA contribution.
  • Company-paid STD, LTD, Life, and AD&D coverage for salaried positions.
  • Free CAVA food.
  • Casual work environment.
  • The opportunity to be on the ground floor of a rapidly growing brand.


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